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Terms & Conditions

Contact Us

My Custom Vapes LLC
722 N. Heincke Rd
Miamisburg, OH 45342

We try to answer all phone calls but sometimes we are unable to. Our phone # is: (937) 530-3143 and our hours are Monday - Friday 10 am to 7 pm EST.

 

Copyright & Trademark Notice

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of My Custom Vapes LLC., Copyright © 2013, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

 

Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.

 

Credit Cards

We accept the following credit cards: Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon submission of your order.

 

Money Orders, Cashier's Checks, Company/Personal Checks 

We  accept money orders, cashier’s checks, and business checks.  We do NOT accept personal checks.  Please note, Business checks must clear before order will be shipped.

 

Multiple Product Orders

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for all products at time of purchase. You will only be charged for shipping at the rate quoted to you on your purchase receipt if an order is split into multiple shipments.

 

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. My Custom Vapes LLC reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

 

Other Conditions

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether My Custom Vapes LLC signs them or not. We reserve the right to make changes to this site and these Conditions at any time.


You certify that by purchasing products from this website that you are ove 18 years old.

 

Out-of-Stock Products

We will ship your product as it becomes available. Orders usually ship within 24 hours of receipt but may be delayed due to arriving shipments that contain products that you have ordered. Orders received on Friday, Saturday, Sunday or any major holiday may not ship until the following Monday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

 

Privacy

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the My Custom Vapes site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the My Custom Vapes site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

 

Privacy on Other Websites

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. My Custom Vapes LLC is not responsible for the actions of third parties.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

 

Purchase Policy

By purchasing products from My Custom Vapes LLC you certify and agree that you are over 18 years of age and that products purchased from My Custom Vapes LLC are to be used solely by persons over the age of 18. 

Please be sure to check your local and state laws before purchasing or use of the products within this website.  Certain states and/or distrcits my prohibit the use of these products.

You agree that no claims about safety, health benefits or uses for the products were specifically stated by My Custom Vapes LLC. 

You assume all liability for proper use of the products purchased from My Custom Vapes LLC. 

My Custom Vapes LLC will not be held responsible or liable, directly or indirectly for any personal and/or property damage, illness, injury or financial loss caused by or alleged to have been cause by the use of or reliance on the products or inability to use the products purchased from My Custom Vapes LLC. 

Products sold by My Custom Vapes LLC have not been reviewed by the FDA and are not intended to treat, diagnose, prevent or cure any disease or addiction. 

Comments/reviews posted by visitors or customers of My Custom Vapes LLC or associated websites do not represent the opinion of My Custom Vapes LLC or its employees or representatives. 

 

Nicotine Disclaimer 

When you purchase, receive, or use any product(s) or e-liquid(s) from My Custom Vapes, LLC, you agree to take full responsibility for its usage. Products that contain nicotine can be addictive, harmful and even fatal if misused. Please keep all products and e-liquids away from children and pets. Although second hand e-cigarette vapor does not contain harmful carcinogens, it does still contain nicotine. Individuals that may have certain sensitivities or allergies should avoid products and e-liquids sold by My Custom Vapes, LLC. The e-liquids sold by My Custom Vapes, LLC have not been tested, evaluated or approved by the FDA. All of My Custom Vapes, LLC products to include e-liquid, that are purchased and/or consumed are “at your own risk” including all foreseen or unforeseen risks. By purchasing or using any products from My Custom Vapes, LLC, or using any information on the My Custom Vapes, LLC.com website you acknowledge that you have read and agree to these warnings and responsibilities, and accept all liabilities. In no way can My Custom Vapes, LLC or its members, managers, agents, affiliates, or its employees be held responsible or liable for any adversity, loss, or damage caused by the purchase or use of products or e-liquids purchased from My Custom Vapes, LLC.

 

 

Returns, Warranty and Exchanges

Effective 11/01/2013
 
Please read and understand our warranty and return policy before placing an order.
  • THERE WILL BE NO REFUNDS ISSUED ONCE AN ORDER HAS SHIPPED
  • NO REFUNDS OR RETURNS ON E_LIQUID.
  • NO WARRANTY ON ATOMIZERS OR CARTOMIZERS
  • EXCHANGE PARTS WILL NOT BE SENT UNTIL THE ORIGNAL PART IS RETURNED TO US AND EVALUATED. SHIPPING IS AT THE CUSTOMERS EXPENSE FOR PARTS RETURNED TO MY CUSTOM VAPES LLC.
  • THE DEFAULT WARRANTY PERIOD FOR ALL PRODUCTS IS 14 DAYS UNLESS OTHERWISE SPECIFIED IN THE PRODUCT DESCRIPTION.
  • PLEASE TEST ALL PRODUCTS UPON RECIPT. THE WARRANTY PERIOD EXPIRES WHETHER YOU TEST IT OR NOT. 
For products that have failed outside of the warranty period, Please contact us to help find a solution.
 
Products that are functional, not sold by My Custom Vapes LLC, determined to be out of warranty or damaged by misuse will be sent back without exchange.  
 
Eligibilty for refunds, repairs or exchanges are limited to products determined to have manufacturing defects or premature failuire. Products that are damaged through misuse, negligence, abuse or modified or repaired by anyone other than My Custom Vapes LLC are not eligible for exchange.
 
Contact us via phone or email if you feel you have a defective product. Instructions will be provided after a request is initiated.
  
Shipping fees are non-refundable.
 
E-Liquid Policy
 
Due to personal tastes and preferences we are unable to offer returns, refunds or exchanges for e-liquid products. All e-liquid purchases are final.
 
Fulfillment Errors
Requests to correct fulfillment mistakes that are made by My Custom Vapes LLC resulting in your receipt of incorrect or missing items in your order will be accepted for 14 days after the receipt of your order.
 
Requests for missing or incorrect items will not be accepted after 14 days from the date you have received your order.
 
Please inspect your order immediately upon receipt and if you feel there is an error please contact us. Instructions will be provided once a request is submitted.
 
Disposable E-Cigarrettes 
Disposable e-cigarette kits are not eligible for exchange or refund unless DOA and a Ticket is submitted within 14 days of receipt of your order. Please contact us if you feel you have received a DOA disposable e-cigarette.
 
Catridges and Cartomizer Refund/Return Policy
Cartomizers and cartridges have no warranty and all purchases are final on these products.
 
Other Support, Warranty, Exchange or Return questions
Please contact us for questions, support or other issues that we may be able to help you with.
 
Return, Repair, Exchange Processing Procedure
We strive for your satisfaction with your purchase and we want to help you resolve issues as quickly as possible.
 
Your timely return of products in question will help us expedite resolving the issue. In the event that we do not have a product in stock we will send a like product of equal or greater value, or provide a refund at our discretion.
 
 

Taxes

My Custom Vapes LLC shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
 
 

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, MadVapes LLC shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price